Refund Policy


RETURNS

DO NOT SHIP ANY PRODUCTS BACK WITHOUT GETTING RETURN APPROVAL FROM US VIA PHONE 1-833-471-2724

 ANY PRODUCTS SHIPPED BACK WITHOUT APPROVAL WILL BE REFUSED.

 

  • We offer a 30 day or less time limit for returns/ refunds.

  • 10% Restocking fee on all return items and/or initial shipping fee is non refundable. If order had free shipping a 10% shipping charge fee will also apply on top of restock fee,

  • No refunds or credits will be given for shipping charges on orders that have an improper/undeliverable/unclaimed address through no fault of our own.
  • Refunds are processed within 10 days of us receiving product.
  • All Reshipment fees will be paid by the customer even if the order qualified for free shipping
  • Refused orders will be charged a 25% restocking fee.
  • All international orders that are refused will be charged a 50% restocking fee.
  • Buyer is responsible for all the return shipping costs.
  • Any damages/mistakes must be reported to one of our Strange Sculpting staff within 7 business days in order to receive replacements. ( No exceptions)
  • Refunds will only be given to the original credit card that was used. Or a store credit will be given.
  • Return all products that are requested for a refund. Pack the product well, so that it will not be damaged during the shipping process. Please include your name, address, phone number/e-mail and the order number
  • WE NO LONGER ACCEPT PERSONAL CHECKS; ONLY CERTIFIED MONEY ORDERS

This helps us to continually provide great prices in the future.