DO NOT SHIP ANY PRODUCTS BACK WITHOUT GETTING RETURN APPROVAL FROM US VIA PHONE 1-833-471-2724
ANY PRODUCTS SHIPPED BACK WITHOUT APPROVAL WILL BE REFUSED.
We offer a 30 day or less time limit for returns/ refunds.
10% Restocking fee on all return items and/or initial shipping fee is non refundable. If order had free shipping a 10% shipping charge fee will also apply on top of restock fee,
- No refunds or credits will be given for shipping charges on orders that have an improper/undeliverable/unclaimed address through no fault of our own.
- Refunds are processed within 10 days of us receiving product.
- All Reshipment fees will be paid by the customer even if the order qualified for free shipping
- Refused orders will be charged a 25% restocking fee.
- All international orders that are refused will be charged a 50% restocking fee.
- Buyer is responsible for all the return shipping costs.
- Any damages/mistakes must be reported to one of our Strange Sculpting staff within 7 business days in order to receive replacements. ( No exceptions)
- Refunds will only be given to the original credit card that was used. Or a store credit will be given.
- Return all products that are requested for a refund. Pack the product well, so that it will not be damaged during the shipping process. Please include your name, address, phone number/e-mail and the order number
- WE NO LONGER ACCEPT PERSONAL CHECKS; ONLY CERTIFIED MONEY ORDERS
This helps us to continually provide great prices in the future.